Support

Questions, answered

Everything about booking, tracking and delivering a shipment with Prime Drop Express

Enter your tracking number on the home page or the tracking page. No account is needed, and the result shows every recorded stop from pickup to delivery along with the current status.

Yes. We move freight by air, ocean, road and rail across international lanes, and one tracking number follows the shipment across every leg, including customs clearance.

Use the Get a quote button anywhere on the site and tell us what you are shipping, where from and where to. We come back to you with pricing and a recommended service.

Every status change is recorded against your tracking number, and email updates can be sent at each step so you do not have to keep checking the page.

Customs stops appear on your tracking timeline as their own status, so you can see the hold and when it clears. Our team handles the paperwork and contacts you only if something is needed from you.

Still need a hand?

Our team answers shipping questions around the clock